Responsible for providing end user support and software, hardware, and network assistance. Relies on procedures and instructions as well as experience and judgment to identify, research, and resolve technical problems. Uses independent and discretionary judgment to manage servers and critical applications. Acts as a leader and mentor to all technical team members. Exemplary professional behavior when interacting with internal and external customers is a must.
(Other duties may be assigned as required to meet corporation goals.)
Troubleshoot and resolve incidents related to technical difficulties with hardware, software, and the network.
Timely update of incidents to communicate the plan, progress, and estimated resolution time of requests.
Researches incidents with common symptoms and identify root cause issues that are generating multiple incidents within an IT environment, as well as across multiple IT environments.
Assists remote team members in resolving complex problems. Remote help desk support – advanced troubleshooting of complex system issues.
Assignment as administrator of specific corporate applications. Will be responsible for keeping the applications current, developing and presenting training on the applications, and monitoring the applications for uptime.
Installation, configuration and administration of operating system software, patches and upgrades.
Analyzes systems statistics and recommends performance enhancements.
Researches, identifies, investigates, recommends, and implements new technologies (hardware and software) to improve VARtek’s value to our customers.
Designs, configures, monitors and optimizes local and wide area networks and printers for optimal performance, maximum availability, minimal maintenance, and reasonable costs.
Ability to complete multiple simultaneous projects in a timely manner.
Create, review, and modify Knowledgebase articles.
Review and update help desk documentation as assigned. Create Policies and Procedures. Set the direction for the company.
Review and recommend modifications to Help Desk procedures. Analyze and audit policies and procedures.
Qualified candidates will have experience with the following:
Operating Systems: Windows 98/NT/2000/XP/7/8, Windows Server NT/2000/2003/2008/2012.
Technologies: TCP/IP, LAN/WAN, Windows, Novell, eDirectory, Software Imaging and Distribution, Active Directory, Remote Support and Monitoring.
Software: Microsoft Office, Solarwinds, InstallShield, Cloud Backup Software, VMware, Ghost, MS Systems Management Server. System Center Configuration Manager 2007/2012 experience is a plus.
Hardware: Servers, Desktop, Laptop, Network Switches, Routers, Printers
VoIP experience (a plus)
Education and/or Experience
Bachelor’s in computer science or information technology. Qualified candidates will have 8+ years of experience designing, implementing, and supporting diverse networking and server environments of various complexities. Candidates also also will have experience in managing a desktop environment including deployment, application installation and ongoing support technologies and will have excellent written and verbal communication skills. Experience in a senior level help desk environment is helpful.
Certifications (a plus)
Up to 25%
To Apply For This Position:
Please apply online at http://www.vartek.com/index.php/2011-12-22-19-24-52/current-jobs.
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