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ALCOLOCKUSA


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Job Title: Customer Service Representative

Location: Mechanicsburg, Pennsylvania, United States

Job Description:
Customer Service Representative
Alcolock Pennsylvania is currently looking to fill the position of a Customer Service Representative in our Mechanicsburg, PA office. This position is responsible for coordinating installs and service to ensure timely professional service.

Responsibilities:
•Performs administrative tasks to support the Compliance Monitoring Business Unit -- Program Services Group;
•Answering telephone inquiries and promoting the alcohol interlock program's products and services;
•Research, audit and resolve assigned service centre inventories and Enterprise InterTrack application software compliance and usage;
•Instruct clients on how to use the alcohol interlock device;
•Locate and retrieve client records as requested;
•Receive orders for services, such as monitoring and other related services;
•Computing cost and accepting payment from the clients through the application software program;
•Research and resolve complaints to ensure customer retention and satisfaction;
•Will support in developing any new opportunities, joint ventures and partnerships with potential stakeholders groups;
•The responsibilities listed herein are not necessarily an exhaustive compilation of responsibilities; other duties/responsibilities may be assigned as required.


Winning Profile:
•Bilingual skills in English/Spanish preferred;
•Strong inter-personal skills to manage both customer and employees;
•Familiar with commonly used software including Microsoft Excel, Word, Email, Internet browser;
•A wide degree of creativity and latitude is expected;
•Problem solving skills which require exercising independent judgment;
•Understanding of Privacy issues;
•Must be capable of obtaining and maintaining a clean Criminal Records Search;
•Must be capable of obtaining and maintaining a clean Drug Screening Test;
•Must be capable of obtaining and maintaining a clean Driver Record Search;

Apply Today!!!
We thank all candidates for their interest. Only selected candidates will be contacted.


•Principals only. Recruiters, please don't contact this job poster.
•do NOT contact us with unsolicited services or offers

To Apply For This Position:
273 Mulberry Drive
Mechanicsburg, Pa. 17050

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Visit Our Website: http://alcolockusa.com

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