Goodbye ordinary jobs. Hello Cutting Edge.
Simply put, AT&T delivers the industry’s hottest products and services. We need customer-focused people like you to work closely with customers to answer questions and connect them to the latest technology. Say hello to amazing training, great benefits, and a real career on the cutting edge.
Join us as a CUSTOMER SUPPORT SPECIALIST in Harrisburg, PA.
Customer Support Specialist handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.; handles credit checks, service activations and changes, and receivables management/collections; may sell all services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting; may handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid service. May resolve inquiries received via telephone, e-mail, e-care, correspondence, TTY, on-line chat. Customer interaction may result from direct calls from customers, transferred callers or the resolution of trouble tickets. Responsibilities within Customer Support Specialist also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include but are not limited to saves, high value customers, billing and adjustment teams.
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Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business.
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