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Job Title: AT&T Customer Support Specialist

Job Number (if applicable):  ATT01201
Location: Harrisburg, Pennsylvania

Job Description:

Goodbye ordinary jobs. Hello Cutting Edge.

Simply put, AT&T delivers the industry’s hottest products and services. We need customer-focused people like you to work closely with customers to answer questions and connect them to the latest technology. Say hello to amazing training, great benefits, and a real career on the cutting edge.

Join us as a CUSTOMER SUPPORT SPECIALIST in Harrisburg, PA.


Customer Support Specialist handles inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc.; handles credit checks, service activations and changes, and receivables management/collections; may sell all services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting; may handle WLNP, relocations, combined bill support, after hours inquiries, pre-paid service. May resolve inquiries received via telephone, e-mail, e-care, correspondence, TTY, on-line chat. Customer interaction may result from direct calls from customers, transferred callers or the resolution of trouble tickets. Responsibilities within Customer Support Specialist also include those that require additional training in other areas within the broad duties of general customer care once competency has been demonstrated. By way of example, these may include but are not limited to saves, high value customers, billing and adjustment teams.


Diversity is the AT&T way of standing apart. Equal Opportunity Employer. © 2014 AT&T Intellectual Property. All rights reserved. AT&T, AT&T logo and all other marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.

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