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Kleinschmidt Associates


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Job Title: Application Support Specialist

Location: Strasburg, Pennsylvania

Job Description:
Kleinschmidt Associates, a nationally known engineering and environmental services consulting firm with regional offices coast to coast is seeking a Application Support Specialist in our Strasburg, Pennsylvania, office. The Application Support Specialist’s role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives.

Qualifications:

• AS or BS in the field of computer science, information systems, or related field and 4 to 6 years equivalent work experience
• Hands-on knowledge of and experience with enterprise and desktop applications including; Microsoft Office, Autodesk AutoCAD, and Adobe Acrobat
• Experience with developing and delivering technology training programs
• Knowledge of trends in technology relating to software applications
Responsibilities:
• Field incoming problem tickets from end users to resolve application and software issues
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
• Prioritize, schedule, and document all instances where enhancements and defect resolution are required and analyze trends for ways to prevent repeated future problems
• Research, support, maintain, and enhance performance of all new and existing software and applications across the organization
• Lead in the development and delivery of software applications training programs
• Provide support for all IT related projects as assigned
• Occasional travel between office locations required

Personal Attributes:

• Possess well-developed interpersonal skills and the ability to interact with professional staff with varied technical backgrounds and levels of experience
• Be self-motivated and directed
• Possess a strong customer service and teamwork orientation
• Ability to lift and transport moderately heavy objects such as computers and peripherals

Kleinschmidt offers a competitive salary and benefits package and opportunities for advancement in a growing, national consulting firm. Kleinschmidt is an Equal Opportunity Employer.

To Apply For This Position:
To apply for the above position, please e-mail a cover letter and resume, with reference to the position title to the Careers email address.

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Visit Our Website: http://www.kleinschmidtusa.com

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