Kleinschmidt Associates, a nationally known engineering and environmental services consulting firm with regional offices coast to coast is seeking a Application Support Specialist in our Strasburg, Pennsylvania, office. The Application Support Specialists role is to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives.
AS or BS in the field of computer science, information systems, or related field and 4 to 6 years equivalent work experience
Hands-on knowledge of and experience with enterprise and desktop applications including; Microsoft Office, Autodesk AutoCAD, and Adobe Acrobat
Experience with developing and delivering technology training programs
Knowledge of trends in technology relating to software applications
Field incoming problem tickets from end users to resolve application and software issues
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
Prioritize, schedule, and document all instances where enhancements and defect resolution are required and analyze trends for ways to prevent repeated future problems
Research, support, maintain, and enhance performance of all new and existing software and applications across the organization
Lead in the development and delivery of software applications training programs
Provide support for all IT related projects as assigned
Occasional travel between office locations required
Possess well-developed interpersonal skills and the ability to interact with professional staff with varied technical backgrounds and levels of experience
Be self-motivated and directed
Possess a strong customer service and teamwork orientation
Ability to lift and transport moderately heavy objects such as computers and peripherals
Kleinschmidt offers a competitive salary and benefits package and opportunities for advancement in a growing, national consulting firm. Kleinschmidt is an Equal Opportunity Employer.
To Apply For This Position:
To apply for the above position, please e-mail a cover letter and resume, with reference to the position title to the Careers email address.
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