NextGen Healthcare Information Systems, Inc., a rapidly growing, publicly held, top-tier healthcare IT company based in Horsham, PA, provides computer-based practice management and electronic medical records systems to more than 1,500 physician practices across the United States.
Join a dynamic team of individuals supplying innovative information system solutions to the medical industry. NextGen Healthcare Information Systems rewards the creative and provides a casual work atmosphere. NextGen offers an excellent salary and comprehensive benefit plan.
We are currently seeking a Customer Support Analyst to join our Horsham, PA based Customer Support Department. CSA's are responsible for efficient, accurate and friendly delivery of support services to NextGen Healthcare Customers.
This position is based out of the Horsham office headquarters and does not require travel. The CSA's are required to be a part of on-call rotation and carry a beeper 1 week every 2-3 months and are required to work an alternate work schedule and cover the 11:30 AM to 8:30 PM shift for one week , every 4-5 weeks. Core hours will be 8:30 AM - 5:30 PM.
o Excellent English language oral and written communication skills
o Ability to balance multiple priorities
o Significant experience troubleshooting proprietary software
o Experience troubleshooting medical software solutions
o Technical background, working knowledge of SQL, Windows, etc.
EDUCATION AND EXPERIENCE (include certifications):
o Must be NCP Certified in applicable application within 6 months of employment
o Minimum of High School Degree
o Prior experience working as a Customer Support Analyst in a busy technology call center or related experience
o BS in Computer Science, Health Management Information Systems, or other HC related degrees
o Previous knowledge of the NextGen Healthcare Application Suite
o Basic working knowledge of SQL
Nextgen Healthcare is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. Females and minorities are encouraged to apply.
To Apply For This Position:
Apply and Send My Resumé Online Now - Click Here!
|Visit Our Website: http://jobs-nextgen.icims.com|