West Corporation

Job Title: Teleservices Representative

Job Number = 422044 Company Name = West Corporation Section or division = City = Erie State = PA Zip = 16506 Job Description = •Receive and process various incoming phone calls for numerous clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make upsells as necessary •Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as •Successfully complete initial classroom and on-the-job training, as well as any new product or on-going training •Process incoming calls manually in the event of computer system failure Qualifications: •Must meet minimum age requirement for project and/or location of project •Work experience is not required for order processing projects but may be required for customer services, sales or technical projects •Candidates would need to meet the experiences requirement of the specific project •Score acceptably on job related testing assessments (data entry, spelling, reading, reading comprehension, sales aptitude testing and cognitive ability testing) •Knowledge of computer keyboard and mouse •Ability to work flexible schedules, which may include working at least one weekend day •Ability to clearly communicate using a clear, distinct voice •Bilingual in English and Spanish as required

To Apply For This Position:

West offers competitive pay and a comprehensive benefits package. Interested individuals should apply online at www.westemployment.com. To locate this position on our careers website click on Apply Now, enter 422044 in the space provided for Requisition Number, and click on Search. West is an EEO/AA Employer Apply Online Now! Click here Visit our website at http://www.west.com

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